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Refund & Cancellation Policy

Last updated: 26 July 2026

This page is maintained by Sima Tech Ltd to answer common privacy and legal questions about Scrumling. It reflects current practices and can be updated as the service evolves.

This Refund & Cancellation Policy applies to all paid products sold on scrumling.com by Sima Tech Ltd (Сима Тек ООД), UIC 206762842, VAT BG206762842, Pernik, Bulgaria ("we", "us"). It forms part of, and should be read together with, our Terms & Conditions and Privacy Policy. Payments are processed by Stripe Payments Europe, Ltd.

1. Free access

Core Scrumling lessons, games, quizzes and completion certificates are provided free of charge. No payment is required and no refund applies.

2. Paid products

We currently sell the following digital products:

  • Verified Certificate — €49 per module (one-time).
  • Verified Certificate Bundle — €199 lifetime unlock for all modules.
  • Candidate Screening Pack — €99 for 10 proctored assessment tokens (one-time).
  • Team Workspace — €190 per seat, billed annually.

All prices are in EUR (USD equivalent shown at checkout). Applicable VAT and sales tax are calculated and collected at checkout by Stripe based on your billing location.

3. EU / EEA right of withdrawal (14 days)

Under Directive 2011/83/EU on consumer rights, consumers in the EU/EEA normally have 14 days from the date of purchase to withdraw from a contract for digital services and receive a full refund.

Important — loss of the withdrawal right for digital content. Article 16(m) of the Directive allows the right of withdrawal to lapse where supply of digital content (not on a tangible medium) has begun with the consumer's prior express consent and acknowledgement that the right will be lost. At checkout, you are asked to expressly consent to immediate access and to acknowledge that, by starting to use the product, you lose your 14-day right of withdrawal for that product.

4. Product-specific refund rules

4.1 Verified Certificate (€49)

  • Full refund within 14 days of purchase if the verified exam has not been started and the certificate PDF has not been generated.
  • Once the exam is started or the verified certificate is issued, the product is considered supplied and no refund is available.

4.2 Verified Certificate Bundle (€199)

  • Full refund within 14 days of purchase if no verified exam under the bundle has been started.
  • Once any bundled verified exam is started, the bundle is considered supplied and no refund is available.

4.3 Candidate Screening Pack (€99 / 10 tokens)

  • Full refund within 14 days of purchase if no screening tokens have been consumed.
  • Once any token is consumed (a candidate has opened a test link), the pack is considered used and no refund — full or pro-rated — is available.

4.4 Team Workspace (€190 / seat / year)

  • Subscriptions are billed annually in advance. Monthly billing is not offered.
  • Full refund within 14 days of the initial purchase if no seat has been assigned and no member has accessed a module under the workspace.
  • Once any seat is assigned or any member accesses a module, the annual term is considered supplied. Cancellation stops auto-renewal for the next year but does not entitle you to a pro-rated refund for the current term.
  • You can cancel auto-renewal at any time from your workspace settings or by emailing us. Access continues until the end of the paid annual period.

5. Faulty product, mis-description or duplicate charge

Nothing in this policy limits your statutory rights. If a product is materially defective, not as described, or you were charged in error (for example a duplicate charge), contact us and we will investigate and, where appropriate, issue a full refund via the original payment method.

6. Chargebacks

Please contact us before opening a chargeback with your bank or card issuer — most issues can be resolved directly and much faster by email. Fraudulent or abusive chargebacks may result in suspension of the associated account and any active workspaces.

7. How to request a refund

Email farhaad@simatech.bg from the address used at checkout, including:

  • Your order or Stripe receipt reference.
  • The product concerned.
  • The reason for the refund request.

We respond within 14 days. Approved refunds are issued to the original payment method through Stripe; the time to appear on your statement depends on your bank or card issuer.

8. EU Online Dispute Resolution

EU consumers may also use the European Commission's Online Dispute Resolution platform. Our contact address for ODR is farhaad@simatech.bg.

9. Changes

We may update this policy. The version in force at the time of your purchase applies to that purchase. Material changes will be posted on this page.

10. Contact

Sima Tech Ltd (Сима Тек ООД), Pernik, Bulgaria · farhaad@simatech.bg · UIC 206762842 · VAT BG206762842