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Module 14Optional

Scrum in ServiceNow / ITIL Environments

Run Scrum inside a ticket-heavy, SLA-driven ITIL org without pretending either framework does not exist.

6 lessons ~37 min 2 games Certificate included
This role module opens once you finish Foundations and pass its quiz. That way every learner shares the same Scrum baseline before specialising.
What you'll learn
  • Lesson 13.1: Why Scrum and ITIL both exist
  • Lesson 13.2: SLA math vs Sprint math
  • Lesson 13.4: Definition of Done when CAB is real
  • Lesson 13.6: Retros that survive an ITIL audit
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Full lesson list
  • 1Lesson 13.1: Why Scrum and ITIL both exist6 min
  • 2Lesson 13.2: SLA math vs Sprint math6 min
  • 3Lesson 13.3: Game — order the backlog for a ticket-heavy org8 min
  • 4Lesson 13.4: Definition of Done when CAB is real6 min
  • 5Lesson 13.5: Game — spot the ITIL impediment7 min
  • 6Lesson 13.6: Retros that survive an ITIL audit4 min
  • Scrum in ITIL Environments quizEarn certificate